FREQUENTLY ASKED QUESTIONS

POLICIES

1.

What are your products made out of?

All ingredients used are 100% natural and organic. We aim to sources only high quality ingredients from reputable vendors. Rob n Kay's formula is designed to optimize the benefits of typical use. 

2.

Do you ship products?

Yes! Please allow up to 3 days for processing of the order and for you to receive your tracking information. 

3.

How can I book for hair services? 

Please book with Robin through our contact form or email info@robnkay.com directly. 

4.

Are your products homemade? 

Made with LOVE in Baltimore, MD? 

5.

Do you have products that clear dark spots? 

Yes! RobnKay's Shea Butter is the perfect addition to your skin routine to rid of dark spots. We use 100% natural shea butter along with key carrier oils and essential oils. This combination provides Vitamin E, soothes inflammation, and moisturizes without feeling heavy & clogged. 

1.

General


Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfill all your items at time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the back ordered item or if you would prefer for us to process a refund.

2.

Shipping Costs


Shipping costs are calculated during checkout based on weight, dimensions and destination of the items in the order. Payment for shipping will be collected with the purchase.
This price will be the final price for shipping cost to the customer.

3.

Returns


3.1 Return Due To Change Of Mind


RobnKay, LLC will happily accept returns due to change of mind as long as a request to return is received by us within 30 days of receipt of item and are returned to us in original packaging, unused and in resellable condition. Return shipping will be paid at the customers expense and will be required to
arrange their own shipping.

Once returns are received and accepted, refunds will be processed to store credit for a future purchase. We will notify you once this has been completed
through email.
(RobnKay, LLC) will refund the value of the goods returned but will NOT refund the value of any shipping paid.

3.2 Warranty Returns


RobnKay, LLC will happily honor any valid warranty claims, provided a claim is
submitted within 90 days of receipt of items.
Customers will be required to pre-pay the return shipping, however we will reimburse you upon successful warranty claim.
Upon return receipt of items for warranty claim, you can expect RobnKay, LLC to process your warranty claim within 7 days.
Once warranty claim is confirmed, you will receive the choice of:
(a) refund to your payment method
(b) a refund in store credit
(c) a replacement item sent to you (if stock is available)

4.

Delivery Terms


4.1 Transit Time Domestically
In general, domestic shipments are in transit for 2 - 7 days

4.2 Transit time Internationally
Generally, orders shipped internationally are in transit for 4 - 22 days. This varies greatly depending on the courier you have selected. We are able to offer a more specific estimate when you are choosing your courier at checkout.

4.3  Delivery Address
Orders placed before 04 PM - EDT (UTC-04) will be dispatched the same day, otherwise, within the next business day.
Our warehouse operates on Monday - Friday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.

4.4 Change Of Delivery Address
For change of delivery address requests, we are able to change the address at any time before the order has been dispatched.

4.5 P.O. Box Shipping
RobnKay, LLC will ship to P.O. box addresses using postal services only. We are unable to offer couriers services to these locations.

4.6 Military Address Shipping
We are able to ship to military addresses using USPS. We are unable to offer this service using courier services.

4.7 Items Out Of Stock
If an item is out of stock, we will wait for the item to be available before
dispatching your order. Existing items in the order will be reserved while we await this item.

4.8 Delivery Time Exceeded
If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.

5.

Do you have products that clear dark spots? 

Yes! RobnKay's Shea Butter is the perfect addition to your skin routine to rid of dark spots. We use 100% natural shea butter along with key carrier oils and essential oils. This combination provides Vitamin E, soothes inflammation, and moisturizes without feeling heavy & clogged. 

For any questions or concerns, feel free to email us at info@robnkay.com. We will respond within 24 hours. Thank you so much for choosing RobnKay, LLC 

Made With Love in Baltimore, MD. 

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